Terms of service
Terms of Service
Last updated: September 3, 2026
1. Overview
Welcome to Floral Smiles.
Floral Smiles is a trading brand operated by:
EuroBlooms OÜ
Registration Number: 17585654
Harju maakond, Tallinn, Kesklinna linnaosa
Tartu mnt 67/1-13b
10115 Tallinn
Estonia
In these Terms of Service, "Floral Smiles", "EuroBlooms", "we", "us" and "our" refer to EuroBlooms OÜ.
We operate this website and provide access to the information, products, features, tools and services available through it (collectively, the "Services").
Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
These Terms of Service ("Terms") govern your access to and use of the Services and purchases made through Floral Smiles.
By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Return and Refund Policy, Delivery Policy and any other policies expressly incorporated into these Terms.
Nothing in these Terms limits any rights that you have under mandatory consumer protection law.
2. Who We Sell To
You must have the legal capacity to enter into a contract in your country of residence or have the permission of a parent or legal guardian where required by law.
You agree that the information you provide when placing an order is accurate, complete and current.
You are responsible for ensuring that the delivery address, recipient details, telephone number, card message and other order information you provide are correct.
3. Floral Smiles and Local Florists
Floral Smiles specialises in flower and gift delivery using local florists.
Depending on the delivery location and availability, your order may be prepared and delivered by an independent local florist selected by us after your order has been placed.
Unless expressly stated otherwise during the ordering process, your purchase contract is with EuroBlooms OÜ trading as Floral Smiles, and not directly with the local florist who prepares or delivers your order.
Local florists act as fulfilment partners in providing the products and delivery services required to complete your order.
The florist fulfilling an order may only be selected after we receive the order because availability depends on factors including the delivery location, requested delivery date, product availability and florist capacity.
4. Products and Floral Arrangements
We make reasonable efforts to describe and display our products accurately.
However, flowers and plants are natural products. Their colour, size, shape and appearance may vary from the photographs displayed on our website.
Product photographs are therefore intended as a representation of the style, size, colour scheme and overall appearance of an arrangement rather than a guarantee that every individual flower or element will be identical.
The appearance of colours may also vary depending on your screen and device settings.
5. Seasonal Availability and Substitutions
Flowers, plants, foliage, containers and other components may be subject to seasonal and local availability.
Because our products are often prepared by local florists using fresh products available in the recipient's area, it may occasionally be necessary to substitute individual flowers, foliage, containers or other elements of an arrangement.
Where substitutions are necessary, we will instruct the florist to maintain, as closely as reasonably possible:
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the overall style of the arrangement;
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the primary colour scheme;
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the general size and presentation; and
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the value of the product ordered.
Where reasonably possible, substituted products will be of similar or greater value.
A reasonable substitution caused by seasonal or local availability will not by itself constitute a defective or incorrectly supplied product.
Where a substitution would substantially change the overall character of the product ordered, we or the fulfilling florist may attempt to contact you before completing the order.
During exceptionally busy periods, including Valentine's Day, Mother's Day and Christmas, substitutions may be more likely because of limited availability and exceptionally high demand.
6. Placing an Order
When you submit an order through our website, you are making an offer to purchase the products shown in your order.
After you submit an order, you may receive an automated acknowledgement confirming that we have received your order.
An acknowledgement of receipt does not necessarily mean that your order has been accepted.
We may verify payment, delivery information, product availability and whether a suitable florist is available to fulfil the order before accepting it.
We may accept your order by sending an order confirmation or fulfilment confirmation, or by beginning fulfilment of the order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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we cannot find a florist able to fulfil the order;
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the requested product is unavailable;
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the delivery location is outside our service area;
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the delivery information is incomplete or appears incorrect;
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payment has not been authorised;
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we reasonably suspect fraud or misuse;
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there is an obvious pricing or product-description error; or
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circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken and you are entitled to a refund, we will refund the applicable amount to the original payment method.
7. Prices
The price payable for your order is the price displayed during checkout at the time you place the order.
Prices offered to consumers include applicable taxes where required by law.
Any delivery charge, same-day delivery charge, next-day delivery charge or other mandatory charge applicable to your order will be displayed before you complete your purchase.
You will be shown the total amount payable before submitting your order.
We may change prices at any time, but price changes will not affect orders that we have already accepted.
If an obvious pricing error occurs, we may contact you and offer you the choice of proceeding at the correct price or cancelling the order for a full refund.
8. Currency and Payment
We accept the payment methods displayed during checkout.
Payment must be authorised before we are required to fulfil an order.
Where prices are displayed or payments are processed in a currency different from the currency of your payment account, your bank or payment provider may apply its own exchange rate or additional charges. We do not control charges imposed independently by your bank or payment provider.
You confirm that you are authorised to use the payment method provided when placing your order.
9. Delivery Dates
You may be able to select a preferred or requested delivery date during checkout.
Where we accept an order for delivery on a particular date, we will make reasonable efforts to complete delivery on that date.
Unless a specific delivery time has been expressly offered and purchased or otherwise confirmed by us, delivery times are estimates and we do not guarantee delivery at a particular hour.
Same-day deliveries may take place at any time during the local florist's available delivery period.
Delivery schedules may be affected by circumstances including traffic, weather, road closures, local events, recipient availability, florist capacity and exceptionally high seasonal demand.
If we become unable to complete the order on the agreed delivery date, your rights and available remedies will be determined in accordance with our Return and Refund Policy and applicable consumer law.
10. Delivery Information
You are responsible for providing a complete and accurate delivery address and sufficient information to allow the delivery to be completed.
Where requested, you should provide a telephone number for the recipient. This may be used by us, the florist or a delivery provider where reasonably necessary to complete the delivery or resolve a delivery problem.
We do not guarantee that the recipient will be contacted before delivery.
If incorrect or incomplete information provided by you prevents delivery, we will make reasonable efforts to resolve the issue, but additional delivery charges may apply if another delivery attempt is required.
A refund may not be available where the order was prepared correctly but delivery failed solely because materially incorrect or incomplete delivery information was supplied by the customer.
11. Recipient Not Available
The recipient does not necessarily need to be personally present for delivery.
Depending on the circumstances, delivery instructions and local practices, an order may be:
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delivered directly to the recipient;
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accepted by another person at the delivery address;
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left with reception, a concierge or front desk;
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left with a neighbour;
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left in a suitable safe location where appropriate; or
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handled in another reasonable way intended to complete delivery safely.
For deliveries to businesses, hospitals, hotels, schools, offices and similar premises, delivery to an authorised reception desk, concierge, mail room or other appropriate receiving point may constitute successful delivery.
Access restrictions imposed by the premises may prevent the florist or delivery driver from delivering directly to the recipient.
12. Hospitals, Hotels, Businesses and Other Restricted Locations
Certain locations may have specific delivery restrictions.
Hospitals may restrict deliveries to particular wards or patients. Hotels may require the recipient to be registered as a guest. Businesses or offices may restrict access outside normal working hours.
You are responsible for providing sufficient information to enable delivery to these locations.
We cannot guarantee delivery directly to an individual where the premises' security, access or internal policies prevent it.
13. Card Messages
Where available, you may provide a personal card message to accompany your order.
You are responsible for the content of your message.
You must not submit card messages containing unlawful, threatening, discriminatory, defamatory or otherwise seriously abusive content.
We reserve the right to refuse to transmit content where reasonably necessary to comply with law or protect the recipient, our staff or our fulfilment partners.
Minor formatting changes may be made where necessary to fit the florist's available card or message format.
14. Cancellations
Because flowers and many related products are perishable and may be prepared specifically for an individual recipient, orders can enter preparation quickly after being placed.
If you want to cancel an order, please contact us at:
We will make reasonable efforts to cancel an order that has not yet entered preparation or fulfilment.
We cannot guarantee cancellation once a florist has accepted the order, flowers or other products have been purchased specifically for the order, preparation has started, or the order has been dispatched.
Same-day and next-day orders may enter fulfilment shortly after being received and therefore may have a particularly limited cancellation window.
Please see our Return and Refund Policy for further information.
15. Right of Withdrawal and Perishable Products
Consumers purchasing online in the European Union normally have a statutory right to withdraw from many distance contracts within 14 days.
However, this right is subject to exceptions, including for goods that are liable to deteriorate or expire rapidly.
Fresh flowers, floral arrangements and certain plants are perishable goods and therefore generally do not qualify for the ordinary 14-day change-of-mind withdrawal period.
This exception does not remove your statutory rights if products are defective, damaged, incorrectly supplied, not delivered, or otherwise fail to conform to the contract.
For non-perishable products, any applicable statutory withdrawal rights remain available unless another legal exception applies, such as for personalised products.
Further information is provided in our Return and Refund Policy.
16. Problems With an Order
If you believe your order has not been delivered correctly, please contact us at:
Because flowers are perishable and their condition can change quickly after delivery, we recommend notifying us within 24 hours of delivery where your complaint concerns freshness, damage or the condition of the flowers.
We may ask for photographs of the flowers, arrangement and packaging so that we can investigate the issue with the florist who fulfilled the order.
The 24-hour recommendation assists us in investigating fresh-product complaints and does not limit statutory consumer rights.
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, redelivery, a partial refund or a full refund.
Please see our Return and Refund Policy for further details.
17. Add-On Products
We may offer additional products such as chocolates, vases, soft toys, greeting cards or other gifts.
Availability may vary by location.
Where an identical add-on is unavailable, we may substitute it with a reasonably equivalent product of similar or greater value where appropriate.
Food products may contain allergens. Customers and recipients should review any product information, ingredient information or allergen information provided with the product before consumption.
18. Promotions and Discount Codes
We may occasionally offer promotional prices, discount codes or other special offers.
Promotions may be subject to additional conditions, including expiry dates, geographic restrictions, minimum order values or product exclusions.
Unless expressly stated otherwise:
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discounts cannot be exchanged for cash;
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only one promotional code may be used per order;
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discounts cannot be applied retrospectively to completed orders; and
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promotional offers may be withdrawn or changed before an order has been placed.
Promotional terms presented with a particular offer will apply in addition to these Terms.
19. Errors and Availability
Occasionally our website may contain typographical errors, pricing errors, incorrect descriptions or inaccurate information relating to availability, delivery or promotions.
We may correct such errors when discovered.
Where an error materially affects an order you have already placed, we will contact you where appropriate and provide any options or remedies required by applicable law.
20. Shopify
Floral Smiles is powered by Shopify, which enables us to provide the Services to you.
However, unless expressly stated otherwise, purchases made through Floral Smiles are made from EuroBlooms OÜ trading as Floral Smiles, not from Shopify.
Shopify provides the e-commerce technology used to operate the website and checkout but is not the seller of the flowers, gifts or other products purchased from us.
Your use of Shopify-related functionality may also involve processing of information by Shopify as explained in our Privacy Policy and Shopify's applicable privacy documentation.
21. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Because our website is hosted using Shopify, certain information is also processed by Shopify in connection with the operation, security and improvement of the e-commerce platform.
When you provide information relating to another person, such as the recipient's name, address and telephone number, you confirm that you are entitled to provide that information for the purpose of arranging the requested delivery.
Please review our Privacy Policy for further information.
22. Intellectual Property
Unless otherwise indicated, the website and its content, including our branding, text, graphics, logos, layouts, photographs and other materials, are owned by or licensed to EuroBlooms OÜ and are protected by applicable intellectual property laws.
You may use the website for personal and lawful purposes.
You may not reproduce, republish, distribute, commercially exploit, scrape or systematically extract substantial portions of our website or content without our prior permission, except where permitted by applicable law.
Shopify and other third-party names, trademarks and materials remain the property of their respective owners.
23. Acceptable Use
You must not use our website or Services:
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for unlawful or fraudulent purposes;
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to interfere with the operation or security of the website;
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to introduce viruses, malware or malicious code;
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to attempt unauthorised access to our systems;
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to collect personal information about other users unlawfully;
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to impersonate another person;
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to submit knowingly false or misleading information;
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to infringe the intellectual property or other rights of another person; or
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to use automated systems in a way that materially interferes with the operation or availability of our Services.
We may restrict access to the Services where reasonably necessary to prevent fraud, security threats, abuse or unlawful activity.
24. Third-Party Services and Links
Our Services may contain links to or integrations with services operated by third parties, including payment providers, social media platforms and other technology providers.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services that are outside our control, except to the extent that applicable law provides otherwise.
25. Our Responsibility to You
We are responsible for providing the products and Services in accordance with our contract with you and applicable law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits:
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your mandatory statutory consumer rights;
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liability for fraud or fraudulent misrepresentation;
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liability for death or personal injury caused by negligence where such liability cannot lawfully be excluded; or
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any other liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.
If you are purchasing as a consumer, we do not exclude liability for foreseeable losses caused by our breach of these Terms or failure to exercise reasonable care and skill.
We are not responsible for business losses, loss of profits, loss of business opportunities or similar commercial losses where you purchase products solely as a consumer for personal purposes.
26. Events Outside Our Reasonable Control
We may be unable to perform an obligation because of circumstances outside our reasonable control, including severe weather, natural disasters, road closures, strikes, civil emergencies, government restrictions, significant transport disruption, major telecommunications failures or other exceptional events.
Where such circumstances affect an order, we will make reasonable efforts to inform you and provide an appropriate solution.
Where the contract cannot be fulfilled, any cancellation, refund or other remedy will be provided in accordance with applicable law.
27. Consumer Rights
These Terms do not replace or restrict rights granted to consumers by mandatory law.
If you are a consumer resident in the European Union or European Economic Area, you may have rights under the consumer protection laws applicable in your country of residence in addition to rights under Estonian law.
If any provision of these Terms conflicts with a mandatory consumer protection rule that applies to you, the mandatory rule will prevail.
28. Complaints and Dispute Resolution
If you have a complaint concerning an order, please contact us first so that we can try to resolve the issue.
Order and customer-service complaints should be sent to:
Please include your order number and sufficient details for us to investigate the complaint.
Where required under Estonian consumer law, we will respond to written consumer complaints within the applicable statutory period.
If we cannot resolve a consumer dispute directly, you may have the right to refer the dispute to an appropriate alternative dispute resolution body.
The Estonian Consumer Protection and Technical Regulatory Authority (TTJA) and, where applicable, the Consumer Disputes Committee provide information and mechanisms for resolving eligible consumer disputes.
Consumers in other European Union countries may also obtain assistance from the European Consumer Centres Network or another competent consumer dispute resolution body.
Your right to bring proceedings before a competent court is not affected.
29. Governing Law
These Terms and contracts entered into through Floral Smiles are governed by the laws of the Republic of Estonia.
If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights that apply under the laws of the country in which you habitually reside.
Any dispute may be brought before a court having jurisdiction under applicable law.
30. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
31. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
32. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal obligations.
The latest version will be published on our website together with the date it was last updated.
Changes will not retrospectively alter the terms applicable to an order that was already accepted unless required by law or agreed with you.
33. Contact Information
Floral Smiles is operated by:
EuroBlooms OÜ
Registration Number: 17585654
Harju maakond, Tallinn, Kesklinna linnaosa
Tartu mnt 67/1-13b
10115 Tallinn
Estonia